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Chamberlain select Time & People to implement Visitor Management software at Gosford location


Chamberlain Australia provide garage doors & fittings to customers all over Australia including through Bunnings. Em initially called after they saw WhosOnLocation at another location and wanted to replace the manual process currently in place that included a short powerpoint induction manually provided to visitors and contractors. Employees from other Chamberlain locations also had to sign in their presence on site when they arrived each visit.

Replacing a manual system like this with multiple components including employee sign in and sign out is made easy with a centralised visitor management software solution. The manual power point induction is now built into the visitor kiosk, staff no longer need to manually keep track of who has and who has not completed the induction. The self serve visitor kiosk with built in visitor induction now manages the initial induction and also the renewal of the induction in the future.

After implementing the electronic visitor management system with visitor self serve kiosk to replace the manual systems that were in place we asked a few questions about how the software is going….

  • How has WhosOnLocation assisted you in your business?
    • Getting away from the paper based sign in and sign out system. Having the Ipad kiosk has made our business a bit more professional. Makes a good impression.
  • How has WhosOnLocation assisted you with your Visitor and contractor management?
    • Easier to sign in VIP guests and group visitors without having to line up. Pre-registering visitors is a huge help.
    • I have yet to get Contractor Management on board, right now just getting used to Visitor Management side of things.
    • Have yet to trial evacuation management system. We have a fire drill in the coming weeks so will see how that goes.
  • What do you like most about WhosOnLocation?
    • Friendly support staff. I do feel embarrassed sometimes calling for technical support.
    • User friendly app.
    • Helpdesk is a great tool


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George Weston Foods expand WhosOnLocation Visitor, Contractor, Induction management to Tip Top Charmhaven

George Weston Foods originally started using WhosOnLocation Visitor, Contractor and Induction Management software on several AB Mauri locations in 2015, now called Mauri ANZ. This week the Tip Top brand from George Weston Foods has selected WhosOnLocation Visitor, Contractor and Induction management software starting with the Charmhaven location on the central coast of NSW.

Key for the selection of WhosOnLocation was not only the ability to assist with the presence on site of visitors and contractors but also the need for a detailed induction management module allowing for inductions to be built and managed by Tip Top staff. Inductions are required for all visitors and contractors upon entering the location.

Tip Top produce 7.8 million loaves of bread every week and 338,000 cake pieces. Famous brands include Sunblest, 9 Grain, English Muffins and Golden Crumpets. George Weston Foods also own Don KRC and Jasol.

This is a full circle story for myself after working for Tip Top many years ago including at the Gateshead location near Newcastle in 1989 when the Newcastle Earthquake struck on December 28. I also as a 16 year old worked for my father at Kelly Bakery in Orange. The picture below is after an oven break down and repair where over 72 hours all the trays of the bread oven had to be removed and the chain replaced.


I was also lucky enough to be involved in the invention of the square crumpet through Golden Crumpets in Newcastle at Broadmeadow

Book in a demonstration and see how WhosOnLocation Visitor, Contractor and Induction Management software can assist you in your business.

WhosOnLocation Visitor Management – new features

The list of new features over the past 6 months is now amazingly long and over the past 8 years continues to see WhosOnLocation as a leader globally in the management of people presence in your building/s. Visitor Management in many instances is called upon when a building initially wants to replace a visitor book. Unknown to the management team of each building that looks to replace the visitor book is the depth of what can be done with Visitor Management software today.

WhosOnLocation Visitor Management software includes key modules that allow a company to manage much more than replacing the visitor books.

Visitor Management – replace your visitor management books
Pre Register visitors in advance – using your outlook or google calendar
Evacuation Management – Give your fire wardens the tools they can use
Contractor Management – Manage your suppliers from on-boarding to compliance including insurances, qualifications and more.
Asset Management – many buildings need to manage assets they issue to people and expect to be returned like keys
Photo ID cards – produce photo ID cards for employees and contractors that can be used to tap in and tap out your presence in one or across many buildings nationally or globally
Induction Management – Set up and manage unlimited online inductions for your employees and contractors.
Reports – What many companies want and need to manage the big data collected from thousands of transactions in your building/s

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Inductions – Why have them? How can I keep track of Inductions?

Inductions are my biggest headache…..I hear this comment every week.

Inductions have been around for a very long time. Inductions may have originally been referred to as orientations. I remember as a kid going on camp having an orientation of the location before we could go out an play. This was at a time when my father was employing staff in his welding business but never did any style of Induction, formally anyway.

Over the past 20 to 30 years inductions have become a lot more formal, it is not unusual today to start a job and one of the first things you will do is have an induction that includes company policies, walk around buildings for familiarization of the location, introductions to other employees in the building you will be working with and more.

As a contractor working on multiple locations for multiple customers you may have completed many online inductions as every location has its own style of site specific induction.

Why have inductions?

Inductions are an important part of sharing key information to any person coming onto your location. Information that is shared can include….

  • Health & safety information
  • Company videos
  • Evacuation procedures
  • Drug and alcohol polices
  • Safety information
  • and much more

I have been onto customer locations where an induction is set to be renewed every 2 years. Do you think any person today with information overload will remember 6 months later the details about your site specific induction? I know I could not remember what I did 18 months ago on a site visit to a building.

Should an Induction be renewed every 2 years or less?

I often say manual inductions were such a pain that companies set 2 years as a renewal date just so they did not have to go through the whole process again so soon. Sometimes within the 2 year period the person that set up all the inductions and processes around the inductions has actually moved on.

How can you make completing inductions easier?

With today’s technologies it has never been easier to give access to an induction. I know of three common ways that inductions are completed.

  1. Send an email to the person that needs to complete the induction and they can complete the induction off site before arriving
  2. Sit contractor or employee at a PC and complete induction onsite
  3. Send an SMS to the person that needs to complete the induction and they can complete the induction off site on their mobile phone before arriving or on arrival

Mobile Induction - 1 Mobile Induction - 2 Mobile Induction - 3 Mobile Induction - 4 Mobile Indcution - Question

Do you keep track of expired inductions or insurance policies?

Here is the kicker – If you read nothing else on this page you must read this section – Most companies we talk to actually gather all of the information to manage inductions and insurances. Most companies we talk to share with us that they just do not have the man power or systems to actually check every person coming on site to know if an induction has expired or if the companies insurance policies are up to date.

Would you like to automate these major company issues? What if you could be notified immediately when a contractor signed into your location and you were alerted to the fact that an uninsured worker was about to commence work on your site?

What if you could automatically stop the uninsured person from signing in?


What if you could receive a similar style of notice every time a worker signed in and the induction was not up to date even though 30 days prior to expiring you sent a notice asking the contractor/employee to update their induction!


What if you could automate these processes in your business?

All starting from just $20 per month per location.

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I need help with Employee, Contractor and Visitor Inductions!!


Inductions are most commonly completed initially to share information with new Employees, Contractors or Visitors. Inductions give you the opportunity to share information that is important to your organisation that will assist the Employee, Contractor or Visitor understand what you require from them while at your location.

Once an initial induction is completed further update inductions can be completed at a time nominated by you, 3 months, 6 months or 12 months for example.

We have two common ways to induct people into your building/s

Kiosk Induction – Light Induction
Designed to be a couple of minutes or less in high traffic areas. This induction can give the visitor or contractor a short easy to read location based induction. No pass fail rates, just complete the induction by acknowledging you understand each page of information that is being presented . You can ask questions to gather and report on information collected from the person completing the induction.

Some customers ask can we put a video into this induction, yes you can but be mindful of the length of the video, if it goes for 5 minutes the next visitor cannot sign in until the previous visitor is finished watching the 5 minute induction video, long light inductions can cause issues in busy areas with visitors lining up waiting to sign in. We must find the balance for each location where the visitor or contractor signs in quickly enough but also gets the correct amount of information. If you must have a long video as part of your initial induction like some of our customers then you can just set up more iPads as visitor kiosks to help handle the volume of people and length of the induction

Intended users – Visitor and Contractors

Online Induction – Heavy Induction
Here is where you can build a detailed induction with pass fail rates. Designed for employees and contractors you can build a library of inductions that can be completed by employees or contractors online or at a designated PC in your office. These inductions typically go for 15-20 minutes up to 50 to 60 minutes and are not designed to be completed on a visitor kiosk due to the length of time it takes to complete the induction.

This induction can be completed online simply by sending an email out to the person who needs to complete the induction and they can complete online and off site. Another method for some customers is to set up an Induction kiosk or two depending on the traffic inside your office where the person can complete the induction while on site. I remember writing a blog about a customer who saved 48 hours a week just by moving the induction off site – You can read the story from 2014 here

The results of the induction are recorded automatically against the profile of the employee or contractor with an expiry date based on the settings against the induction, when the induction is due for renewal the employee or contractor can be sent an automatic email asking them to update the induction.

Intended users – Employees and Contractors

Want to see more about Online Induction – book in a demonstration
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